Serve your interests best by crafting a complaint letter or call to minimize anger and maximize the opportunity for a mutually satisfactory resolution. Let’s reframe complaints as a positive expression that allows you to
communicating
Complaining Constructively
on May 8th, 2011
THE UN-COMFORT ZONE: Sometimes You Have to Rip the Cover Off the Book
When you discover someone’s passion, you have discovered what motivates them. And, that is the key to communicating with them in the most productive way possible.